You may, within the first hour of order placement, cancel an unprocessed order (before the ship notice) for a full no questions asked refund. Once we have sent the shipped notice email with tracking number we can not simply cancel an order at that point.
Call us at 949-420-9252 for more details. We have operators standing by to immediately assist with cancellation and other issues as they arise.
CBD Orders & Warranty
All sales are FINAL.
Our formulas are engineered by Ph.D. Chemists with heavy focus on quality control, flavor and consistency. Taste is a very subjective sense that will vary greatly from person to person. We can not accept returns on products that do not meet your personal flavor expectations. We recommend purchasing a lower dose or a single 30ml bottle to determine if our CBD is a match for your personal taste.
Due to strict Quality Control guidelines, returned CBD will never be re-used for any purpose, hence we can not accept it.
Our CBD is genuine and authentic. We have painstakingly gone through the process of protecting our formulas, and more.
We will pay the return shipping costs only if the return is a result of our error (as per the packing slip, we shipped you an incorrect item, etc.).
We are not responsible for issues you may encounter with our products that you mix with and or combine with ANY OTHER MANUFACTURERS / OTHER VENDORS PRODUCTS.
Return, Exchange and Contact Information
By calling 949-420-9252 or emailing us with an issue, you will be given a return materials authorization (RMA). Once the items are shipped by you (at your cost) and received by us and inspected to actually be faulty - you will receive a full refund (or exchange) to include your shipping costs paid. If the materials that are returned are proven not faulty, or faulty due to mishandling or improper use - an exchange may be granted, however a refund for shipping costs will not be given.
Our return address is:
DNA Hemp Company
28202 Cabot Rd, Ste 300
Laguna Niguel, CA. 92677
Our Phone Number is:
Our Email Address is:
Our Hours are:
MONDAY – FRIDAY
9:00AM – 6:00PM (PACIFIC)
E-commerce sales of our trademarked products are strictly prohibited at any other website in the world. If you see another site with our product for sale, please contact us so we can take corrective legal action.